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Frequently asked questions

What is included when I book a sleepover with The Snug Teepee Co.?

We will deliver all the items included in your chosen package and assemble everything. This includes the setting up of the teepee frames, making the beds, laying out the breakfast trays and decorating and styling each teepee according to your chosen theme. This also includes a next day pack down and collection.


Where can you deliver the tepees?

Delivery is included with all our packages if you live within 5 miles of our location (Upminster, Essex). If you live outside of this area we will deliver at an additional charge. Please let us know your address and we advise you of the delivery cost. 


How long do I get the set up for?

We normally set up the teepees in the afternoon of your party to ensure they are all ready before your guests arrive, it will take around 1-2hrs to set up. The following day we will pack away and remove all items, making it a dream for you.


​Do you offer a cleanup service?

Yes, this is available on request.


When is payment required?

To book a date for your sleepover we require a 50% deposit, as soon as this has been paid we can secure your date for you. The sleepover package you've selected will need to be paid 7 days before the date of your event.

Your 50% deposit will be returned to you within 7 days after the event. We simply check all our items after each camp-out to ensure everything is in working order and safe for the next sleepover. Your deposit amount may be reduced if any items are missing, damaged or broken.


Cancellation policy

If something happens and you are unable to continue with your booking, we understand things change, you will be refunded your deposit, however if your booking is cancelled within 14 days of your sleepover date your deposit will be non-refundable. 


Are your teepees available to buy?

We do love our tepees so we can understand why you might want one for yourself! Sadly, we do not currently have a batch of tepees ready to sell on but if you would like one making just for you then please get in touch and we will see if we can help.


Can you use the teepees outside?

Sadly, not as our gorgeous fabrics are not waterproof. We bring the outdoors in and that is what makes our sleepover experiences so unique. You have the magic of camping with the safety and warmth of being in your own home.  For the warmer months we can arrange a stunning bell tent in your garden giving you the ultimate glamp out experience.


Do I need a power supply?

No power supply is needed, all our lights are battery or solar powered. ​


Do our guests need to bring anything?

No, just their PJ’s!


How do you clean the teepees?

All the bedding we use is washed thoroughly between each use to ensure they are ready for the next group of campers in tip top condition. This includes breakfast trays, lanterns etc so everything will be perfect for your party.


How big are the tepees?

Each teepee when set up is 90cm wide by 1.7m long. This does not include the space for the breakfast tray in-front of each teepee, you will need to allow for an additional 50cm. If you are worried about having enough room for the teepees you require please let us know the size of the space and we can work out a layout that fits. We can always arrange a site visit before the booking to be sure the beds will fit.


What is the minimum and maximum age for your campers?

Our teepees are not recommended for campers under 5 years old. They can comfortably sleep children up to the age 13 years old. For older children it will depend on their heights, our beds are 170cm long, please contact us to discuss as longer beds can be arranged on prior request.


What extra things can you add to your package?

We offer a bespoke service when booking with the Snug Teepee Co. We are currently building up our list of extras but if there is anything you would like at your sleepover then please let us know and we do our best to help. Anything from glitter face painting to the perfect hot chocolate making kit. We love to add these little things to make your night amazing!

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